Call Center Industry News and Tips
How to FOCUS On Engaging the Generations
By Karen Schmidt
I believe that the key to getting the most out of each generation comes down to have a bit of F.O.C.U.S…. flexibility, open communication, creativity, understanding and working to their strengths. [Read more...]
Communication Skills – First Steps in Communicating Effectively
By: Kate Tammemagi
Competence with communication skills is essential in the workplace. By competence we mean working at how you communicate, so that you get better and better at communicating effectively with all of those people with whom you interact.
Communication In The Workplace – A Manager's Responsibility
By Dr. Diane Hoffmann
Some years ago, I worked for a company as a contract person, where the weirdest communication manager I ever came across performed. This senior manager who was responsible for marketing and communication never said good morning first or initiated any kind of communication. She didn't know anything about me when I first started and had no interest in finding out. Communication in the workplace is first a manager's responsibility.
Effective, Inspiring Communication at Work
By Michael D. Kerr
Communication in the workplace is everything. And everything is communication.
Here are few ideas on how to improve the communication in your workplace:
Speak Up About What's Bugging You? Brainstorm Everyone's Communication Pet Peeves
Everybody’s talking. Cell phones are everywhere. Meetings fill calendars, and spill over into spontaneous hallway and parking lot conversations (where the real work sometimes gets done). People tumble over each trying to get airtime, bandwidth and mindshare. With all that talking…is anybody listening?
There’s a bottom line reason for learning to listen well. Good listeners get a job done better, faster, with less waste and rework. They “get the order right” the first time. Listening well can also be a creative process. Great listeners get good – and better – ideas by listening to their customers and colleagues well. In addition, listening is a gift, in a way.
