February 22, 2012

15 Reasons Why Call Center Training Makes Sense

Some Call Center Leaders don’t embrace Call Center Training because it is not action oriented.

I can understand and relate to this school of thought.  In my past I had a mentor that would always say… “Don’t confuse Activity with Results!”

…and if the return on your training is not immediate many will put the Call Center Training in the “Activity” category.

Makes sense and I can see why…

However, what if I could show you Call Center Training that has at least 15 good reasons to be placed in the “Results” category?  Would that be something you wanted?

What if it focused on results of Call Center Leadership and allowed your front-line leaders to have an immediate impact on the results?

Call Center Training

Here’s your opportunity to find out!

This powerful call center training has been developed with Results in mind.

And this call center training has 15 modules included that all are designed to have an impact the day they are covered.

To prove it, you can get Module One for Instant Download and test it for yourself.

Here’s how:

Head on over to Call Center Training and simply subscribe.  You can unsubscribe at anytime.  You will be given immediate access to download this first module and quickly read through it.  I think you will be positive surprised at the amazing value of this training.

Click Here To Download Now For Free

Please let me know your thoughts by leaving a comment…

To your success,

Greg Meares

 

 

PS – This Call Center Training was developed by the use of sharing “Best Practices”, and that is why it is so impactful.

 

 

Call Center News – Jobs, Closures and Confessions of a Call Center Gal

WOW!

Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight!  :-)

Going forward I'll be posting under the category…"Call Center News", interesting topics I find in the news.  Make sure you visit often and keep an eye on the Call Center News postings.

Enjoy!

JOBS:

Ann Arbor MI Call Center Jobs: Contact Center Customer Follow Up

Post resume for Contact Center Customer Follow Up, Ann Arbor MI call center job.

Publish Date: 09/21/2011 11:37

http://www.callcenterjobs.com/userViewJob.cfm?jid=30606&view=1&PowerID=0

Carrollton Call Center Representatives « CBS Dallas / Fort Worth

Location: MMC Carrollton Department: Call Center Schedule: Between 1pm and 11pm Shift: 2nd Shift Job Details: At least two years experience in call center. Proficient in Microsoft Word and Excel. Excellent customer service

Publish Date: 09/20/2011 15:59

http://dfw.cbslocal.com/2011/09/20/carrollton-call-center-representatives/

CLOSURES:

Call Center In Reno Closing

A local call center is shutting it's doors and many may be losing their jobs.

Publish Date: 09/20/2011 22:08

http://www.wtap.com/home/headlines/Call_Center_In_Reno_Closing_130236728.html

Confessions of a Call Center Gal

Confessions of a Call Center Gal by Lisa Lim Review

This is a fun chick lit read for fans of Bridget Jones Diary and Sophie Kinsella. In the story, we meet Madison Lee, fresh out of college. And now she is ready to begin her career in the world of.

Publish Date: 09/21/2011 11:49

http://chicklit-books.com/confessions-of-a-call-center-gal-by-lisa-lim-review/

Enjoy these call center snippets!

Serving Customers Across Multiple Channels

Serving Customers Across Multiple Channels

By Christopher S Ray
Today's business world can be defined as both competitive and ubiquitous. Customers have more options than ever before. This holds true not only with products, but with customer service as well.
[Read more...]

Call Center Supervisor – Characteristics and Skills

Call Center Supervisor – Characteristics and Skills

By Chris P. Shetler
Business organizations of varies sizes have been able to show their potential because of the supportive role played by modern-day call centers.
[Read more...]

Enterprise Analytics For Contact Centers

Enterprise Analytics For Contact Centers
By Mark Assle

The technologies, combined together with strong business process outsourcing improvement orientation, enable an enterprise analytic business process development. There are four such types of processes:
[Read more...]

Telephone Customer Service – It Starts With A Smile!

Telephone Customer Service – It Starts With A Smile!

By Robbie Negron

Too many times having to talk to a customer service representative over the phone is a dreadful experience that we would rather not have to do. So many people now look to e-mailing or for the button to open a live chat, not necessarily because it's improved technology, rather it is because they do not want to have to deal with the unpleasant experience of speaking to someone over the phone.
[Read more...]

Winning Your Clients Through Call Center Outsourcing Is The Best

Winning Your Clients Through Call Center Outsourcing Is The Best
By Morris Jane
If you are a novice in a business, then you might often think, will I succeed in gaining a wide clientèle in a short duration? How will I undertake the entire marketing process with a small team of professionals! Relax, these questions have become very outdated now. There are a number of BPO companies that offers call center outsourcing services to meet your business goals especially in better client acquisition and sales generation.
[Read more...]

VoIP Contact Center: Why Shrinkage is Your Worst Nightmare

VoIP Contact Center: Why Shrinkage is Your Worst Nightmare

By Business Software

Whether you run an on-premise or virtual contact center, you know that shrinkage is your worst nightmare. This time that your agents spend doing anything other than interacting with customers is a drain on your overall budget. The biggest challenge for you is that some of the activities they are completing are necessary to the overall job.
[Read more...]

The Blended Call Center: Risky or Revolutionary?

The Blended Call Center: Risky or Revolutionary?
By Jeremy P Stanfords
A common complaint among phone agents is that the work is monotonous. This boredom can translate into reduced production and bad attitudes, which in turn affects the quality of the customer service provided. Advances in call center software have given rise to an exciting new idea for companies: blended phone centers.
[Read more...]

Motivating Call Center Agents- Common Ways Followed

By Jems Hug
The call center agents act as a bridge between a company and its targeted customers. Unfortunately enough, these agents have to face the tough challenge of handling one call after another. With the varying customer behavior, it often gets tougher for the management to inspire and activate the self-motivation of their employees.
[Read more...]

Know Something About Virtual Call Centers and Contact Center Solutions

Know Something About Virtual Call Centers and Contact Center Solutions
By Walt R Robertson

To set up a virtual call center we need a contact center solution. A contact center solution comes in varied size depending on the size and the type of the business you are trying to set up. Virtual call centers are well equipped call centers to provide the quality service to their customer, for that they need the help of contact center solution.
[Read more...]

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
By Nuno Periquito

The last couple of years have seen an increase in the number of Home Based Virtual Contact Centers leveraged by the huge traction that the Work at Home agent's business model is receiving from the industry. Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. What is changing? What are the drivers pushing this business model?
[Read more...]