Customer Relationship Management Failures
By Boby Hermez
Customer Relationship Management (CRM) recognizes that customers are the core of a business and that a company’s success depends on effectively managing relationships with them. [Read more...]
Tools For Customer Service
January 9, 2012 By Leave a Comment
Tools For Customer Service
By Boby Hermez
There are many innovative Web-related tools to enhance customer service and Customer Relationship Management (CRM). Here are the major ones: [Read more...]
Call Centers: Enabling Businesses to Grow and Flourish
December 31, 2011 By 1 Comment
Call Centers: Enabling Businesses to Grow and Flourish
By Sonia Roody
Because many industries are customer-oriented, particular strategies have been developed to reach out to target markets and existing customers. [Read more...]
Building Customer Base: Why You Should Hire a Call Center
December 11, 2011 By 1 Comment
Building Customer Base: Why You Should Hire a Call Center
By Sonia Roody
Advances in information technology have given society its much needed boost. Today, many companies use software applications to assist them in their daily operations. [Read more...]
Is Customer Service Outsourcing The Solution?
August 22, 2011 By Leave a Comment
Is Customer Service Outsourcing The Solution?
By Carolyn V Torres
Many company owners are faced with the predicament whether to outsource customer services in the midst of rapid increase in the customer base. Customer service outsourcing is now a trend in business process outsourcing or BPO. Calls are routed to people that specialize in handling large volumes of queries.
Call Center Technology for Client Satisfaction
July 20, 2011 By Leave a Comment
Call Center Technology for Client Satisfaction
By Holland Adam
Clients and companies alike depend on contact centers for the management of huge components of their business operations. Companies use centers as their resource to serve customers by answering questions, taking orders, scheduling repairs, upselling and processing purchases.
Using CRM to Boost Customer Service
June 11, 2011 By Leave a Comment
Using CRM to Boost Customer Service
By Tom M Chapman
Customer Service as we know it is undergoing a complete overhaul. With the general public being more empowered than ever before, the need to respond quickly and efficiently to service issues has never been more apparent.
This article will outline how a CRM (Customer Relationship Management) solution can help your organisation in dealing with any issues concerning customer service and support.
[Read more...]
Winning Your Clients Through Call Center Outsourcing Is The Best
May 29, 2011 By 1 Comment
Winning Your Clients Through Call Center Outsourcing Is The Best
By Morris Jane
If you are a novice in a business, then you might often think, will I succeed in gaining a wide clientèle in a short duration? How will I undertake the entire marketing process with a small team of professionals! Relax, these questions have become very outdated now. There are a number of BPO companies that offers call center outsourcing services to meet your business goals especially in better client acquisition and sales generation.
[Read more...]
10 Reasons Why Customer Relationship Management (CRM) Initiatives Fail
April 24, 2011 By Leave a Comment
10 Reasons Why Customer Relationship Management (CRM) Initiatives Fail
By Tim Gorry
10 Reasons Why CRM Initiatives Fail
The sad truth about CRM is that many initiatives do not give the expected return on investment. As with many things, if you know what can go wrong ahead of time then you can plan accordingly.
Outbound Call Handling Services and the Vital Functions They Perform
February 21, 2011 By Leave a Comment
Outbound Call Handling Services and the Vital Functions They Perform
By Jo Alelsto
The current trend in outsourcing a firm's certain functions or processes is often viewed as a means to retain its competitiveness, cut costs or maintain their profit margins. A call handling service provider, commonly known as a call center, refers to a fully-functional entity within a firm or organization that exists primarily to answer to inbound customer queries or initiate outbound phone calls.
The Ingredients to Run a Call Center Successfully
February 3, 2011 By Leave a Comment
The Ingredients to Run a Call Center Successfully
By Morris Jane
Call centers have become mandatory and indispensible part of Industries. From SMEs to Fortune 500 companies, call centers services have become the mode to keep the cost factors under check and maximize ROI. There were times when call centers were single tasking and restricted to calling only.
Contact Center For Faster Responsive Services
January 30, 2011 By Leave a Comment
Contact Center For Faster Responsive Services
By Jack Morkel
World is getting faster. Everyone wants fast and highly responsive services – be it contact center or social web. An efficient these center will deliver services within the framework of client specifications.
