Leverage the Benefits of a Cutting-Edge Call Center
By Lydia Quinn
Especially in today’s challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. [Read more...]
What Is Call Resolution?
February 1, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department.
Do Customer Service Support Systems Work?
January 31, 2012 By Leave a Comment
Do Customer Service Support Systems Work?
By Deborah C Campbell
Setting up an effective sales program can help a business, especially in the hotel and airline reservation industries, in greatly improving their profitability. [Read more...]
Way to Measure Customer Satisfaction in a Call Center
January 30, 2012 By Leave a Comment
Way to Measure Customer Satisfaction in a Call Center
By Shane Reid Co-Author: Morris Jane
Nowadays, a call center is not meant just to attend phone calls. It is a fully fledged business that can help you to generate revenue by satisfying your customers. [Read more...]
Customer Service – One Critical Step to Get Employees on Board!
January 25, 2012 By 3 Comments
Customer Service – One Critical Step to Get Employees on Board!
By Meridith Powell
My work as a business coach and sales and service speaker has me traveling quite a bit. I often have to run errands and take care of family business while on the road. [Read more...]
Call Center Outsourcing – Explaining the Optimistic Side
January 17, 2012 By 1 Comment
Call Center Outsourcing – Explaining the Optimistic Side
By Shane Reid
Call center outsourcing is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business. [Read more...]
What Is Call Resolution?
January 13, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. [Read more...]
Tools For Customer Service
January 9, 2012 By Leave a Comment
Tools For Customer Service
By Boby Hermez
There are many innovative Web-related tools to enhance customer service and Customer Relationship Management (CRM). Here are the major ones: [Read more...]
Customer Service On The Web
January 8, 2012 By 1 Comment
Customer Service On The Web
By Boby Hermez
Customer service on the Web can take many forms, such as answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and of course allowing customers to place an online order. [Read more...]
A Closer Look at the Nature of a Call Center
December 28, 2011 By 1 Comment
A Closer Look at the Nature of a Call Center
By Sonia Roody
In 2000, the emergence of the call center industry took the world over by storm. [Read more...]
Providing Quality Customer Service – How to Deal With Complaints
December 17, 2011 By Leave a Comment
Providing Quality Customer Service – How to Deal With Complaints
By Keith Barreto
It’s probably the ultimate achievement for a customer service representative to take a customer who is complaining and end with them sending a written compliment. [Read more...]
Holiday Shopping Made Easy With Live Answering
December 8, 2011 By Leave a Comment
Holiday Shopping Made Easy With Live Answering
By Deborah C Campbell
The nice thing about the holidays is that it is the perfect time for entrepreneurs to make money.
