WOW Communication Is Clear, Consistent – And There!
By: Sandy Geroux
Clear communication is great; consistent communication is better… and sometimes it’s a WOW just to receive any communication at all! [Read more...]
How to Respond Well to Improve Your Call Center Customer Service
February 26, 2012 By 1 Comment
How to Respond Well to Improve Your Call Center Customer Service
By Meri Johns
There are many ways one can improve customer service, mainly through service standardization, best practices and employee training. [Read more...]
Why Customers Prefer a Live Chat Service
February 12, 2012 By 1 Comment
Why Customers Prefer a Live Chat Service
By Glazel Pett Espejon
Nowadays, excellent customer service has been the defining facet in business in increasing customer base and attaining customer retention. [Read more...]
Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps
February 7, 2012 By 1 Comment
Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps
by Rick A Conlow
Who hasn’t been served by a crabby customer service representative lately? It’s almost as if we expect lousy service and so we do little about it. Research shows that 82% of the reasons customers leave is because of discourteous rude employees and the inept handling of problems. What can a company do today to begin to change this?
Companies today have customer loyalty issues because their employees don’t like their jobs. Too many employees are treated poorly and aren’t trained effectively. [Read more...]
Leverage the Benefits of a Cutting-Edge Call Center
February 2, 2012 By Leave a Comment
Leverage the Benefits of a Cutting-Edge Call Center
By Lydia Quinn
Especially in today’s challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. [Read more...]
What Is Call Resolution?
February 1, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department.
Do Customer Service Support Systems Work?
January 31, 2012 By 1 Comment
Do Customer Service Support Systems Work?
By Deborah C Campbell
Setting up an effective sales program can help a business, especially in the hotel and airline reservation industries, in greatly improving their profitability. [Read more...]
Way to Measure Customer Satisfaction in a Call Center
January 30, 2012 By 1 Comment
Way to Measure Customer Satisfaction in a Call Center
By Shane Reid Co-Author: Morris Jane
Nowadays, a call center is not meant just to attend phone calls. It is a fully fledged business that can help you to generate revenue by satisfying your customers. [Read more...]
Customer Service – One Critical Step to Get Employees on Board!
January 25, 2012 By 4 Comments
Customer Service – One Critical Step to Get Employees on Board!
By Meridith Powell
My work as a business coach and sales and service speaker has me traveling quite a bit. I often have to run errands and take care of family business while on the road. [Read more...]
Call Center Outsourcing – Explaining the Optimistic Side
January 17, 2012 By 1 Comment
Call Center Outsourcing – Explaining the Optimistic Side
By Shane Reid
Call center outsourcing is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business. [Read more...]
What Is Call Resolution?
January 13, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. [Read more...]
Tools For Customer Service
January 9, 2012 By Leave a Comment
Tools For Customer Service
By Boby Hermez
There are many innovative Web-related tools to enhance customer service and Customer Relationship Management (CRM). Here are the major ones: [Read more...]
