February 23, 2012

Call Center Customer Services – Your Company’s Vibrant Business Culture Starts Here

Call Center Customer Services – Your Company's Vibrant Business Culture Starts Here

By Rob Porter

A winning customer service culture starts from inside of your business. It begins with great customer service strategies powered by the decision-makers of your company. Many pioneering business leaders are now using one strategic method to create a long-lasting customer service culture: they're simply turning to a call center for customer support.

Obviously, call center customer service can't replace interpersonal and face-to-face meetings. But outsourced customer service can help you create these meetings and keep your customer and client relationships fresh. Customer service representatives can create client consultations, schedule meetings, and create telephone conferences (which is especially valuable if you communicate daily with international clients).

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How Empowered Call Center Agents Improve Customer Experience

How Empowered Call Center Agents Improve Customer Experience

By John Borillo

Poor customer service was identified as major reason for 60 percent of cancelled bank accounts and 36 percent of insurance company switches, from a study made by Mobius Management Systems.

How do we deal with this glaring issue right in front of our faces during board meetings?

It is time to take a hard look at your customer service processes. Your front-liners – the customer service agents – may be under-trained or demoralized. Perhaps they are itching to get out and look for better opportunities elsewhere. We cannot deny that customer service agents play a big role in any business success. Big companies like Apple, Microsoft, Google and HP leverage on customer service to set them apart from the competition.

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