Call Center Industry News and Tips
How Enterprise Cross-Sell Can Improve Customer Service
By Kristie K Heinemann
Consumers' trust in the financial industry has been shaken. Banks need to be able to make their customers feel comfortable with their banking experience and offer them products that can be interwoven into the fabric of their day-to-day activities.
Customer Service In A Down Economy
By Thomas Stables
Hiring the right employees to interact with your clients and customers is every company's first step towards excellence. It is the fundamental HR solution for every company.
The downward spiral of the world economy over the past several years has brought attention to a critically important facet of any business, especially those in the US – customer service.
The Three R's of Customer Service Or "Can You Relate?"
By David L Mount
Reputation – Everyone has one good or bad. They are not always fair or accurate but they always affect the perceptions of those we come in contact with. Businesses need to build a reputation based on service actions. These actions become what the public thinks of the business. Its simple, action determines reputation.
