Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps
by Rick A Conlow
Who hasn’t been served by a crabby customer service representative lately? It’s almost as if we expect lousy service and so we do little about it. Research shows that 82% of the reasons customers leave is because of discourteous rude employees and the inept handling of problems. What can a company do today to begin to change this?
Companies today have customer loyalty issues because their employees don’t like their jobs. Too many employees are treated poorly and aren’t trained effectively. [Read more...]
