3 Reasons to Invest in a Call Center Coaching Program
By Joe McFadden
Call center coaching is the number one way a manager can improve a contact center employee’s performance.
Leverage the Benefits of a Cutting-Edge Call Center
February 2, 2012 By Leave a Comment
Leverage the Benefits of a Cutting-Edge Call Center
By Lydia Quinn
Especially in today’s challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. [Read more...]
Way to Measure Customer Satisfaction in a Call Center
January 30, 2012 By 1 Comment
Way to Measure Customer Satisfaction in a Call Center
By Shane Reid Co-Author: Morris Jane
Nowadays, a call center is not meant just to attend phone calls. It is a fully fledged business that can help you to generate revenue by satisfying your customers. [Read more...]
Call Centers: Enabling Businesses to Grow and Flourish
December 31, 2011 By 1 Comment
Call Centers: Enabling Businesses to Grow and Flourish
By Sonia Roody
Because many industries are customer-oriented, particular strategies have been developed to reach out to target markets and existing customers. [Read more...]
A Closer Look at the Nature of a Call Center
December 28, 2011 By 1 Comment
A Closer Look at the Nature of a Call Center
By Sonia Roody
In 2000, the emergence of the call center industry took the world over by storm. [Read more...]
How Enterprise Cross-Sell Can Improve Customer Service
September 11, 2011 By Leave a Comment
How Enterprise Cross-Sell Can Improve Customer Service
By Kristie K Heinemann
Consumers' trust in the financial industry has been shaken. Banks need to be able to make their customers feel comfortable with their banking experience and offer them products that can be interwoven into the fabric of their day-to-day activities.
Improve Sales by Outsourcing Call Centers
August 21, 2011 By Leave a Comment
Improve Sales by Outsourcing Call Centers
By Carol Stern
Outsourcing call centers are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses.
[Read more...]
We Need Assertiveness to Deliver Exceptional Customer Service
August 18, 2011 By Leave a Comment
We Need Assertiveness to Deliver Exceptional Customer Service
By Bina Feldman
Customer Service Representatives (CSRs) exist in all industries, companies and professions. Some are lawyers, some are advertising executives, some are editors, and some work in call centers. What they have in common is the need to manage their internal and external "customers" with exceptional customer service.
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Customer Service Tips – At Your Service: Gaining the Competitive Edge
August 7, 2011 By 1 Comment
Customer Service Tips – At Your Service: Gaining the Competitive Edge
By Mimi Donaldson
Top people seem to already have an edge in grasping the "rapport-building service" mentality. We discovered long ago that people often don't "buy" on the basis of need, and people don't "sell" based on their breadth of product knowledge.
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How to Not Approach Customer Service
July 17, 2011 By Leave a Comment
How to Not Approach Customer Service
By Dan Jenkins
This article is about avoiding tactics that will get you less customer service than you need. Perhaps the point of this article is this: Customer Service Representatives are people, not companies. If you want the help of a person, don't treat them like a company.
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Welcome the Upsurge of Customer Confidence Through 24/7 Live Answering Service
July 9, 2011 By Leave a Comment
Welcome the Upsurge of Customer Confidence Through 24/7 Live Answering Service
by Deborah C Campbell
It does not take a genius why customer service support is crucial in doing business for small, medium-sized or large companies. Even the dogs in the street know that a reliable, on-demand client support receives the approbation of both sales prospects and existing clients. This is not just to get their money's worth or avail of the after sale services provided by the seller.
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What Is Outsourcing? An Argument
June 29, 2011 By Leave a Comment
What Is Outsourcing? An Argument
By Michael Hoppal
Between popular NBC sitcoms, documentaries, news articles, and conversation with customer service representatives, we have all heard the word "outsourcing." Often, the word is used in a negative sense to discuss the problems associated with off-shoring labor out of one's own home country and into another, often less-developed (and therefore, cheaper) labor market.
