Call Center Industry News and Tips
Empathy Statements for Customer Service Representatives
By Chris Saliba
Showing empathy to customers takes more than words, it also takes imagination. It's not enough to utter a few well meant clichés, hoping this will placate an upset or angry customer. People working in customer service need to make the mental stretch and try to imagine what it is like to travel in the customer's shoes.
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Effectively Solve Customer Disputes By Empowering Your Employees
By Robbie Negron
Customer disputes will always arise even among the best performing companies. You may have an iron clad, well thought out processes to help you exceed customer's expectations and yet you will still have a certain percentage of customers that will have disputes with your service. So how can you quickly and effectively handle a customer dispute and leave the consumer happy and willing to stay with your company and even refer you after you made a mistake?
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The Bigger Responsibility of Customer Service Support Representatives
By Deborah C Campbell
The public's perception about the role of customer service representatives has changed through time. In the past, they are just often viewed as the last resort when an inquiry or complaint is needed. Today however, the responsibility that these live operators have is bigger and multi-dimensional.
Strategies And Techniques For Call Center Outsourcing Services
By Ravi k Mishra
It is no top secret that call centers have become one of the biggest communication movements in the world today. Like the internet the tendency has globalised and centralized business processes worldwide.
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Best Business Practices: Balancing Customer Service With Efficiency
By Tom Readers
Tools such as a Virtual Assistant or Interactive Voice Response system are crucial in increasing the efficiency of your business, but how customer service representatives deal with clients is just as important. Dealing quickly with calls is efficient business practice, but it is vital that customers should never feel rushed.
Defining the Role of a Customer Service Representative to Improve Customer Service Excellence
By Kate Tammemagi
Every Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction with their Customers?
Choosing A Telemarketing Call Center
By Robert N. Perry
Telemarketing is a form of direct marketing that is currently being used by many companies all around the world. By use of telephone services, a sales person can solicit prospective customers to buy the products and services of a company. It has been realized that the telephone can be a very influential sales and marketing tool and many companies are now promoting their businesses over the phone through telemarketing call centers.
5 Key Roles of a Customer Service Representative
By Jennie Gandhi
Customer service is a field of business where exclusive service is provided to customers based on their requirements before, during, and after a purchase. The base strength of customers purely depends on the kind of service they receive from any firm or enterprise. It is also a known fact that customers are the driving force of any business and if they don't remain intact then the credibility and profitability reduces drastically.
By Rick Jhon
Customer service is the face value of your business which can either make or mar your market reputation. A poor customer support can ruin your sales while a good one can go long way in managing your business relation with both the current as well as prospective customers. It also helps your business by creating demand for your product and services thus increasing the sales.
A Contact Center Specialist Represents Your Business
By Nicolas DAlleva
Who are the people that are answering your business telephone calls and emails at the contact center you have employed for your business? Those people are qualified customer service representatives (CSR's) who have both secretarial and interpersonal skills that enable them to effectively answer calls. These specialists, also known as contact center operators, are responsible for all calls, emails, and faxes going in and out of your contracted center.
Building a Strong Customer Service Team – The Six Attitudes That Create Outstanding Service
By Cary Cavitt
In the final analysis, great service teams are a direct result of projecting the right attitudes toward the customer. Every management team who understands this will consistently provide an exceptional service experience to their customers. This is because when everything is said and done, the only real memory that customers will take with them is how they were treated by the people who had served them.
Let's briefly look at the six essential attitudes and how they affect the perception that others will have of our service:
Customer Service Call Center Etiquette
By Brayden Jason
A lot of people do not know this but there is a whole lot more to customer service call center etiquette than just answering the telephones. Customers use call centers for a variety of reasons, and a lot of the times it regards asking questions or making complaints about a specific product and or service they have paid for. A lot of offshore call center providers have etiquette standards that their customer service call center representatives must follow.
