Customer Service Skills | Call Center Cafe

Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps

February 7, 2012 By Gail Leave a Comment

Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps

by Rick A Conlow

Who hasn’t been served by a crabby customer service representative lately? It’s almost as if we expect lousy service and so we do little about it. Research shows that 82% of the reasons customers leave is because of discourteous rude employees and the inept handling of problems. What can a company do today to begin to change this?

Companies today have customer loyalty issues because their employees don’t like their jobs. Too many employees are treated poorly and aren’t trained effectively. [Read more...]

Why Good Customer Service Is Necessary and How to Attain It

September 19, 2011 By Gail Leave a Comment

Why Good Customer Service Is Necessary and How to Attain It

By Tony Jacowski
In any successful business firm, the quest and commitment to a good client service starts from the company leaders. They must have the urge to not just fulfill the expectations of the client but also to go above and beyond in order to exceed them.
[Read more...]

Filed Under: Customer Service, Customer Service Training Tagged With: Customer Service, Customer Service Skills, customer service success, customers good service, good client service, good customer, good customer relationship, good customer service, successful business firm, why good customer service is necessary and how to attain it

Telephone Skills – Telephone Tips for a Positive Customer Experience

July 5, 2011 By Gail Leave a Comment

While this article was written some time ago, many of Kate's tips are as valuable today as they were when written.

Telephone Skills – Telephone Tips for a Positive Customer Experience
By Kate Tammemagi
Every contact counts! This is even more important in these challenging times. It is really important that anyone answering a telephone call in our business is capable of ensuring a positive Customer Experience. To do this, they need to use Telephone Skills effectively, and have a good knowledge of telephone Best Practice.

Creating a Customer for Life: Simple Tips to Improve/Refresh Customer Service Skills

June 26, 2011 By Gail Leave a Comment

Creating a Customer for Life: Simple Tips to Improve/Refresh Customer Service Skills

By Carla J Greve

Think back to the last time you got GREAT customer service. Not just a friendly rep who was nice to you, but someone who REALLY listened to your needs, and gave you the impression that they truly cared about you as a person and as a customer?
[Read more...]

Filed Under: Call Center, Customer Service, Customer Service Training Tagged With: Call Center Customer Service, carla j greve, creating a customer for life simple tips to improverefresh customer service skills, Customer Service, customer service relationship, customer service rep, Customer Service Skills, great customer service, simple tips, wonderful customer service

Dealing With Customers – Tips on Phone Etiquette

June 17, 2011 By Gail Leave a Comment

Dealing With Customers – Tips on Phone Etiquette

By John K Kavoi
The customer is the KING! That is the most acclaimed title that a customer enjoys in the face of any business practice. But why such a big title? A business will only survive in the ever increasing competitive business environment through the retention and growth of it's customer base. A lost customer is considered as the first step to a failed business because that can create an avalanche of uncontrollable customer exit.

Customer Service Excellence – Manage Angry and Abusive Callers

June 11, 2011 By Gail 3 Comments

Customer Service Excellence – Manage Angry and Abusive Callers
By Grace Du Prie
When you work in a customer service role by telephone, you will get times when you will have to deal with angry and even abusive customers. You may feel like screaming at them or slamming down the phone. But this can’t be done!
[Read more...]

Filed Under: Call Center, Call Center Agents, Customer Service Tagged With: Call Center, Call Center Customer Service, Customer Service, customer service excellence, customer service excellence 8211 manage angry and abusive callers, customer service role, Customer Service Skills, grace du prie, nbsp, Soft Skills

Defining the Role of a Customer Service Representative to Improve Customer Service Excellence

February 12, 2011 By Gail Leave a Comment

Defining the Role of a Customer Service Representative to Improve Customer Service Excellence

By Kate Tammemagi

Every Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction with their Customers?

Customer Service In A Down Economy

January 10, 2011 By Gail Leave a Comment

Customer Service In A Down Economy

By Thomas Stables

Hiring the right employees to interact with your clients and customers is every company's first step towards excellence. It is the fundamental HR solution for every company.

The downward spiral of the world economy over the past several years has brought attention to a critically important facet of any business, especially those in the US – customer service.

Effective Customer Service Skills

December 29, 2010 By Gail 1 Comment

Effective Customer Service Skills

By John Zimmermann

Great customer service training is one key to achieving great success in a retail business or any business that has contact with the public. Often, training helps this very vital and necessary skill that teaches the worker how to deal with the public. Good customer service training is all about building relationships and relating with other people.

Using Incentives in the Workplace

October 6, 2010 By Gail 1 Comment

Using Incentives in the Workplace

By Malcolm Carlaw

Incentives run the gamut from mouse pads to retirement savings. They can be extra compensation, paid time off, perks, and anything else aimed at getting agents motivated at your contact center and reducing turnover. The purpose of these incentives is to keep employees on a path of continuous improvement and to acknowledge them for their success.

Why You Need to Outsource Call Center Work By Mary Thomas

September 26, 2010 By Gail 3 Comments

Why You Need to Outsource Call Center Work

By Mary Thomas

One of the best ways for a business to save money nowadays is to outsource call center work to offshore companies or individuals. Almost all kinds of companies, large and small, stand to benefit from outsourcing their inbound and outbound customer service functions.

Companies currently thrive in a highly competitive business environment. If you want to get ahead of your competitors then it is a must that your are always in touch with your customers.

How Empowered Call Center Agents Improve Customer Experience

July 21, 2010 By Gail 1 Comment

How Empowered Call Center Agents Improve Customer Experience

By John Borillo

Poor customer service was identified as major reason for 60 percent of cancelled bank accounts and 36 percent of insurance company switches, from a study made by Mobius Management Systems.

How do we deal with this glaring issue right in front of our faces during board meetings?

It is time to take a hard look at your customer service processes. Your front-liners – the customer service agents – may be under-trained or demoralized. Perhaps they are itching to get out and look for better opportunities elsewhere. We cannot deny that customer service agents play a big role in any business success. Big companies like Apple, Microsoft, Google and HP leverage on customer service to set them apart from the competition.

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Improving the Customer’s Experience and Loyalty: 4 Dynamic and Proven Steps

Why Good Customer Service Is Necessary and How to Attain It

Telephone Skills – Telephone Tips for a Positive Customer Experience

Creating a Customer for Life: Simple Tips to Improve/Refresh Customer Service Skills

Dealing With Customers – Tips on Phone Etiquette

Customer Service Excellence – Manage Angry and Abusive Callers

Defining the Role of a Customer Service Representative to Improve Customer Service Excellence

Customer Service In A Down Economy

Effective Customer Service Skills

Using Incentives in the Workplace

Why You Need to Outsource Call Center Work By Mary Thomas

How Empowered Call Center Agents Improve Customer Experience

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