Call Center Industry News and Tips
How-To-Train-Generation-Y-in-Customer-Service
By Damien Clarke
There has been a definite change in the level of customer service over the years, both in what people expect from employees and what employees expect from customers. Technology has done much to shape the way that we interact with others and no where is this more apparent than in Generation Y.
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Best Business Practices: Balancing Customer Service With Efficiency
By Tom Readers
Tools such as a Virtual Assistant or Interactive Voice Response system are crucial in increasing the efficiency of your business, but how customer service representatives deal with clients is just as important. Dealing quickly with calls is efficient business practice, but it is vital that customers should never feel rushed.
Effective Customer Service Support: The Seven Commandments
By Dobe Campbell
It is every customer's unalienable right to ask, not beg, a company for a support relative to the product and/or service bought. It is every firm's duty to make their customers happy by providing appropriate and satisfactory services. This obligation is not only aimed to achieve high customer retention rates but to make a strong statement that customers' value is priceless, worth more than what they paid.
Effective Customer Service Skills
By John Zimmermann
Great customer service training is one key to achieving great success in a retail business or any business that has contact with the public. Often, training helps this very vital and necessary skill that teaches the worker how to deal with the public. Good customer service training is all about building relationships and relating with other people.
Reasons Why Contact Centres Are Outsourced
By Horace Tait
Outsourcing is the process whereby a business will purchase a service from a third party instead of performing the same roles within the business. It is frequently used for contact centres for a number of different reasons, some of which are explored below.
