Call Center Industry News and Tips
Staff Management – How to Stop Employees Saying "That's Not My Job"
By Leon Noone
Summary
"That's not my job!" What do you as manager say when you hear those words from an employee? Maybe they don't say it to your face. But they complain to a colleague or a friend. For whatever reason an employee feels aggrieved that they have to do something that they believe another employee should be doing. If the issue isn't resolved it can cause major disruption.
Boosting Employee Morale – Tips to Trigger A Better Work Ethic Throughout The Office
By Mischelle Watkins
My first question to you if you are faced with employee low morale is to ask you if you are selling a product or solving a problem for your customers? *
If you are selling a product then your battle with employee morale will be an ongoing one. If you are selling a solution to a problem that your clients are facing then you have a chance.
A Debate: Who Is Responsible For Morale?
By Erroin Martin
During a presentation on building talented business teams and better morale that I gave, a question was raised about who is ultimately responsible for morale. One audience member had taken the position that it is the responsibility of the leader or leadership to set the tone. Another audience member felt it was incumbent upon the employees to be responsible for their own morale. The lines were quickly drawn and debate ensued!
Employee Incentive and Reward Systems – 7 Essential Basic Elements
By Leon Noone
Summary
Do you want an employee incentive and reward system that works to everyone's satisfaction? If you do, you need to ensure that you cover 7 essential basic elements I call this PAMSITS.
Build Your Team With Fun Games
By Marth Fionna
Team building is an important factor to efficient productivity. If the team does not work together, nothing else will. Teams are formed when they share common experiences. Hence, to address this issue you can try the age- old method of breaking ice, team- building games.
The Future of Employee Engagement
By Karen Schmidt
The world of work is constantly evolving. What was common practice 10 years ago is now antiquated and what was once seen as ground breaking is now viewed as the minimum standard. The question that should be in the minds of all business leaders is "what's next?" You need to ensure you are keeping up with these changing norms or risk being left behind. In people management terms "being left behind" means being unable to attract and retain the best and brightest in your field.
Employee Recognitions – 63 No-Cost & Low-Cost Suggestions
By Ed Rigsbee
Simply throwing money at a challenge, especially in difficult economic times, is generally not your best bet. You can however, put a little energy into a challenge and the result will usually serve you well. What organization can honestly state that they have no employee challenges?
8 Tips For Starting an Employee Engagement Program
By Bill Hogg
We have all heard the importance of developing engaged employees at our workplace, but too often the articles are full of theoretical discussion instead of practical steps to making it happen. Without any claim that this is the definitive list, here are some simple steps to consider when starting your own program.
Employee Engagement – The Value of a Shared Vision
By Michele Gervais
If you were to videotape your employees in action on any given day, what would you see?
Erring on the optimistic side of current industry statistics, you would see:
* 29% of your employees "fully engaged"… demonstrating initiative and doing their part to fulfill the organization's vision with enthusiasm and a dedicated spirit;
* 19% of your employees completely "disengaged"… dusting off their resumes or actively seeking a job elsewhere; and
* 52% of your employees somewhere in the middle, completing their daily tasks adequately but without particular passion or commitment to the organization.
Employee Appreciation Programs Make Your Workers More Productive
By Paul R Turner
There are many different ways to make your workers more productive, but employee appreciation programs are one of the most budget-friendly and effective ways to do it. Not every business can afford to give regular raises to their employees–which is an obvious way to make your workforce more satisfied–but showing appreciation to workers for the job they do can help make them much more productive.
Need of the Hour – "Employee Engagement"
By Dipti Ranawat
"The biggest challenge today is not just retaining talented people, but to fully engaging them in fruitful activities".
Employee engagement is the degree to which employees commit to something or someone in their organization. How hard one works and how long one stays as a result of that commitment defines level of employee engagement.
Employee engagement is an optimistic attitude held by the employee towards the organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization.
The Key to Surviving the Recession – Invest in current Staff
By Alistair Bromhead
In a period of financial belt tightening, it is important to try and cut down on unnecessary expenditure and become more efficient as a business. Staff are an obvious target for cutbacks, whether it means reducing numbers, stopping scheduled training or reducing hours.
However, one way to save money in the long run is to train staff so that they can become skilled in various aspects of business. If one member of staff can be trained to perform two jobs, then it is cheaper and more beneficial to the company and the member of staff to do so. The company will save money in the long run, and the member of staff will become more valuable to the business. One example of how this could work is by training existing staff in how to train others.
