Call Center Industry News and Tips
Employee Motivation – A 7 Point Checklist For Success
By Leon Noone
Summary
Millions of words have been written about employee motivation. I've contributed a few thousand myself. The topic is nowhere nears as complex or difficult as some gurus would have you believe. Pay careful attention to the following seven issues and the motivation will follow.
Motivating a Team of Slackers
By Polly Silva
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According to Wikipedia, "slacker" is the name for a person who avoids work. It is more than that, however. In western society, it is a slur against a person.
Using Wallboards To Boost Morale and Productivity
By Jeremy P Stanfords
Call center managers have tried a number of methods over the years to keep employees informed about the status of a department. One of the most effective has been using wallboards to display pertinent information in a central and visible location.
The Art (and Science) Of Employee Engagement
By T. F. Stables
Treating employees as integral parts of an organization is a simple HR solution and simple solutions are usually the best.
It's no secret that satisfied employees have higher morale in any organization, require lower labor costs and, ultimately, result in greater productivity and higher profits. However, many companies are unable or unwilling to break from the traditional management style that fails to place a premium on the overall well-being of their human resources.
Motivating People – Connect Changed Behaviors To Cooperation From Others
By Barbara Brown, Ph.D.
One way to motivate someone to change his or her behavior is to explain how doing so will lead to greater cooperation from others. Think about it, people work with people. This means that at some point, everyone has to depend on someone else to assist them in some way.
Four Steps for Increasing Employee Engagement
By Kristin Baird
Engaged employees deliver the best service. Learn what you can do to spot the level of engagement and help your employees feel more valued.
You know a disengaged worker when you see one: the receptionist balancing her checkbook, the nurse bad-mouthing a doctor to her patient, the manager who doesn't take action to correct a customer complaint.
Lead Generation Motivation: Incentives
By Ivana Lewis
If you go by the modern corporate culture, motivation is a key ingredient. Without proper motivation, your call center employees will soon find their daily work dreary and monotonous. When people work just for the monthly salary, they often tend to lapse into mediocre work. To pull them out of this state of stasis, BPO managers have to motivate them daily.
Ways to Boost Your Employees' Morale
By: Mark T Sherman
The success of an organisation can be easily measured by the capabilities of its employees working together in one workplace. Therefore, it is essential for the top management team to measure the efficiency of business operations and to improve it by adopting different strategies.
Are There Effective Surveys to Determine What Motivates an Individual or Employee?
By Vasudha Deming
Alongside our answers, below are two recent, related questions about management and motivation we've received.
Boosting Employee Morale – Tips to Trigger A Better Work Ethic Throughout The Office
By Mischelle Watkins
My first question to you if you are faced with employee low morale is to ask you if you are selling a product or solving a problem for your customers? *
If you are selling a product then your battle with employee morale will be an ongoing one. If you are selling a solution to a problem that your clients are facing then you have a chance.
Motivation and Employee Engagement
By John Hertel
Motivation and employee engagement are perennial business concerns. There are more articles and news stories about increasing drops in performance and the costs of under-performing particularly in our current financial uncertainty. Part of this must have to do with employees settling into the reality of "more work for less people" and is a shift from the fear of having no job. I see it showing up in changing behaviors of some employees and in bottom line measurements where the limited resources create "creep" in the time it takes to complete tasks and projects.
Employee Incentive and Reward Systems – 7 Essential Basic Elements
By Leon Noone
Summary
Do you want an employee incentive and reward system that works to everyone's satisfaction? If you do, you need to ensure that you cover 7 essential basic elements I call this PAMSITS.
