How Pay Raises Lower Employee Morale
By Jerry Ballard
As the economy looks like it might be improving, more employers are thinking about giving raises to their employees. [Read more...]
February 6, 2012
Call Center Industry News and Tips
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How Pay Raises Lower Employee Morale
By Jerry Ballard
As the economy looks like it might be improving, more employers are thinking about giving raises to their employees. [Read more...]
The Causes of Poor Employee Retention
By Emma Njau
Employee retention is the key to long-term success in any organization. Managers who recognize this fact always strive to keep the best talent with the company.
[Read more...]
Healing Employment – Retention and Development
By Kim Shepherd
Final in a Series on “Employment is Broken”
An effective employment process is critical for employers when seeking to add new members to their staff.
[Read more...]

Some Very Important Employee Engagement Ideas
By Doreen Mcgunagle
Employee engagement ideas are tips for companies that want to improve on their work force. [Read more...]
Employee Turnover Within The Company
By Laurus Nobilis
Every company is run by the people. It is said that the people are the most valuable asset of the company. It is no wonder that this statement is very well known, because the performance of the company directly depends on the people. [Read more...]

Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
[Read more...]
4 Reasons to Restock the Treat Cupboard
By Laura Sheffield
Our office treat cupboard was restocked today. So was employee morale.
Three different times this morning, I heard someone open the cupboard and get excited about the new goods: NutriGrain bars, Oreos, Fruit-by-the-Foot, canned peaches, trail mix, and even Veggie Straws.
[Read more...]
Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Inexpensive Employee Perks You Might Not Have Considered
By Tim M Margolis
Hiring and retaining the best employees often requires offering them perks that make them feel special and appreciated. This can be anything as simple as a better parking space to a free birthday luncheon.
One-Foot-Out-The-Door Disease Is Bad for Employee Productivity
By David Tighe
Are you prepared to forestall an employee exodus when the economy warms? Companies who have adopted a mindset of employee engagement probably are, as a significant side benefit to the day-to-day productivity gains they have already reaped from this commitment.
[Read more...]
10 Ways to Implement Strategic Relationship Onboarding
By David M. Nour
You've heard the old adage that people don't leave jobs, they leave managers. I wonder, during employment, how or what do people learn about how their company builds and values relationships? We teach new hires all about our company, products, services, maybe even competitive landscape and key market trends, yet seldom do we help employees understand how to build strategic relationships within as well as external to our company!
[Read more...]

What would your waistline look like if every time you ordered a meal you added dessert? If you were like most people, it wouldn't be long before you needed to purchase larger clothes.
Eventually you might reach the point where you realized the answer to your tight fitting jeans was in front of you all along.
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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