Call Center Industry News and Tips
4 Reasons to Restock the Treat Cupboard
By Laura Sheffield
Our office treat cupboard was restocked today. So was employee morale.
Three different times this morning, I heard someone open the cupboard and get excited about the new goods: NutriGrain bars, Oreos, Fruit-by-the-Foot, canned peaches, trail mix, and even Veggie Straws.
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Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
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Inexpensive Employee Perks You Might Not Have Considered
By Tim M Margolis
Hiring and retaining the best employees often requires offering them perks that make them feel special and appreciated. This can be anything as simple as a better parking space to a free birthday luncheon.
One-Foot-Out-The-Door Disease Is Bad for Employee Productivity
By David Tighe
Are you prepared to forestall an employee exodus when the economy warms? Companies who have adopted a mindset of employee engagement probably are, as a significant side benefit to the day-to-day productivity gains they have already reaped from this commitment.
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10 Ways to Implement Strategic Relationship Onboarding
By David M. Nour
You've heard the old adage that people don't leave jobs, they leave managers. I wonder, during employment, how or what do people learn about how their company builds and values relationships? We teach new hires all about our company, products, services, maybe even competitive landscape and key market trends, yet seldom do we help employees understand how to build strategic relationships within as well as external to our company!
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What would your waistline look like if every time you ordered a meal you added dessert? If you were like most people, it wouldn't be long before you needed to purchase larger clothes.
Eventually you might reach the point where you realized the answer to your tight fitting jeans was in front of you all along.
Teams Just Want to Have Fun – And It Doesn't Have to Cost Your Manager a Cent!
By Cate Richards
Astute managers know that time for team fun leads to greater engagement and happier teams. Teams that have fun with each other focus their energy positively and have better rapport with mounting evidence of higher productivity too. Low morale in a workplace is characterized by sabotaging behaviors (eg gossiping, time stealing) that spread amongst bored, unsettled or disengaged teams.
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Factors To Beat The Agent Churn In A Call Center
By Jems Hug
Agent churn is something which is common in the call centers these days. Now agent churn creates a lot of annoyance. Most studies show that the average call center agents lasts close to 6 months or so while these service centers include an average of about 40 percent of the annual rate of turnover.
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Ways to Reduce Employee Turnover
By Alex F Gray
Today, employers are increasingly confronted with the problem of retaining talented personnel. Employee turnover could lead an organization towards serious financial loss, as money needs to be spent on recruiting as well as training the workforce. The cost incurred is still higher if top level employees decide to leave the firm.
A Debate: Who Is Responsible For Morale?
By Erroin Martin
During a presentation on building talented business teams and better morale that I gave, a question was raised about who is ultimately responsible for morale. One audience member had taken the position that it is the responsibility of the leader or leadership to set the tone. Another audience member felt it was incumbent upon the employees to be responsible for their own morale. The lines were quickly drawn and debate ensued!
Call Center Effectiveness Tips
By InsideSales.com
If your business requires making thousands of outbound calls on a daily basis as well as handling a similar number of inbound calls, you know that the efficiency of your call center is a key to your long-term success.
Employee Engagement – It Starts At The Start
By Debbie Benami-Rahm
"It finally happened!"
The voice belonged to one of my career coaching clients, a normally fairly calm person. "It" turned out to be a level of courtesy and respect from a potential employer that simply amazed her. The process — from the initial phone screen to the post-offer follow-up, convinced her to join the company, who, in turn, promptly promised her all the support she needs to be successful.
