Call Center Industry News and Tips
Employee Turnover Within The Company
By Laurus Nobilis
Every company is run by the people. It is said that the people are the most valuable asset of the company. It is no wonder that this statement is very well known, because the performance of the company directly depends on the people. [Read more...]
Giving Attention to Employee Motivation Is Important
By Sherri Yeary
Finding ways to increase employee motivation is vital for a business' success and it needs to be considered if it is lacking. When the morale is low among the workplace the employees will not be as productive, motivated or creative. Staying in business is what every owner wants so keeping employees happy should be their focus.
When improving the level of efficiency the employee's motivation will increase. An employee needs more than the qualifications and skills to be efficient at work; if they are not happy they won't do as well. The ability and willingness of an employee to do a job is a gap and needs to be filled.
If you focus on motivating your workers not only will you cut your expenses but the efficiency and productivity will excel. This can actually be seen within your company's bottom line, and the money you will save will more than pay for the extra efforts.
Employees need to be motivated positively and the organization's goals will be achieved. Your employees will improve their performance if they feel needed and are goal oriented. If upper management wants to employee motivation they too need to be motivated themselves. For employees to be more productive the boss and other management need to show their productivity being active in all levels of their business.
The employee morale can be low when there is pressure at work, meeting deadlines and more; staying positive can be difficult. The employees need to have a motivational plan made by the owner. Positive gestures such as bonuses, incentives and promotions are all examples of motivational tactics. Some managers have also discussed ideas such as giving disincentives.
An employee should be praised on a constant basis; a long period need not go by without motivation. Once a month something should be done, something simple like purchasing lunch for employees. It can be costly to purchase lunch for everyone in large companies so an employee of the month is another option. The employee will get more done at their job when there are awards given for such work!
Without employees a company will go out of business; happy employees will only profit a company because they will perform better in their jobs. An employee will not perform to the best of their ability if they are not appreciated or noticed. When a company decides to augment employee motivation and keep employees happy, it will surely strive.
You can also explore my website here… increase employee motivation. Appointments are easy to make. Make an appointment today… heighten employee motivation.
Article Source: http://EzineArticles.com/6392005
What would your waistline look like if every time you ordered a meal you added dessert? If you were like most people, it wouldn't be long before you needed to purchase larger clothes.
Eventually you might reach the point where you realized the answer to your tight fitting jeans was in front of you all along.
The No Nonsense Guide to Employee Turnover
The background
In the UK turnover levels vary considerably from industry to industry. The highest levels of turnover (20.4%) are found in private sector organisations. Successive Chartered Institute of Personnel and Development (CIPD) surveys of labour turnover show that the highest levels are typically found in retailing, hotels, catering and leisure call centres and among other lower paid private sector services groups. The public sector has an average turnover rate of 13.5%.
Ways to Reduce Employee Turnover
By Alex F Gray
Today, employers are increasingly confronted with the problem of retaining talented personnel. Employee turnover could lead an organization towards serious financial loss, as money needs to be spent on recruiting as well as training the workforce. The cost incurred is still higher if top level employees decide to leave the firm.
Need of the Hour – "Employee Engagement"
By Dipti Ranawat
"The biggest challenge today is not just retaining talented people, but to fully engaging them in fruitful activities".
Employee engagement is the degree to which employees commit to something or someone in their organization. How hard one works and how long one stays as a result of that commitment defines level of employee engagement.
Employee engagement is an optimistic attitude held by the employee towards the organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization.
5 Ways to Give Praise
Research shows that 'appreciation for a job well done' consistently ranks highly as a motivator in employee surveys. Yet research also shows that most people don't feel they get enough praise. So what's going on?
Putting aside the fact that it's likely that some of our survey participants feel they should be praised for turning up every morning, my view is that managers are sometimes reluctant to give praise because they've had experiences of being praised themselves in ways that, frankly, haven't motivated them at all. And, of course, they're not over keen on having the same effect on their staff. It's actually quite easy to deliver praise badly – praise that is seen as patronising or manipulative by the recipient. But done well, its dynamite. Here are five ways to do it well
Key Benefits That Will Aid in Employee Retention
Are you an employer? If you are, then you need to understand what the key benefits are that will help to aid in employee retention. Retention among your employees is vital if you don't want to be constantly looking for new people to hire or incur the expenses involved in employee turnover.
These key benefits will help you see how you can have good retention so your employees want to stay and work for your company. Here are the key benefits you need to be aware of and use in your business to make sure your employees are happy working for you.
Did you know that, according to several surveys, young employees stay with an employer for about 2 – 5 years while older employees may last from 5 to 9 years? Our society has become very mobile and the fear of changing jobs is not nearly as prevalent as it was in the past.
While you’re digesting those statistics, here’s another one. It costs anywhere from 50% to 200% of an employee’s annual salary to replace them! That’s right. The person who just walked out the door cost you a bunch of money.
Employee Engagement is a Habit (Well Two Habits Actually)
Encouraging and sustaining high levels of employee engagement means that you’re going to have to create many new habits for yourself. The first is going to be that you make a habit of booking appointments with yourself to do the required work. Your new title is “Employee Engagement Evangelist”and you can’t possibly fulfill that role effectively by doing a few odd jobs in your spare time.
In whatever calendar system you’re using, book a block of time, preferably the same time, every day to do the work of Employee Engagement Evangelist. Make a promise to yourself to keep those appointments and to make sure you do, tell everyone else that you have made this promise. They’ll help keep you honest.
Team building events are a great way to engage employees, encourage cooperation, illustrate the benefits of team synergy, and allow your employees to have some fun. There are tons of great team building ideas out there to choose from, but in case you need some help here are some of the most popular ideas:
Top 5 Strategies to Improve Employee Engagement and Productivity
By Njanja Mathu Gakuru
Bob was sipping his coffee and reviewing each of his employees. It was that time of the quarter when he spent some time looking at how each one of them had performed the previous quarter.
Most of the employees’ performance seemed pretty much the same over the year but he noticed that Tom’s performance had shifted. He had contributed less, hardly volunteered for any team assignments and his work was average.
This was not the Tom he knew; the Tom who was always willing to go the extra mile. This Tom had turned average and Bob needed to do something about that. (This is a scenario and does not represent an actual event).
When your top employees show signs of disconnect it is time to take some action to turn that around. The action you take will retain those committed high performing employees that may be going through a slow spell but you can also expect to make decisions about those that do not or are unable to improve. Below are five strategies you can implement to improve engagement and productivity.
