Engaging Employees | Call Center Cafe

5 Ways to Give Praise

June 19, 2010 By Gail 1 Comment

5 Ways to Give Praise

Research shows that 'appreciation for a job well done' consistently ranks highly as a motivator in employee surveys. Yet research also shows that most people don't feel they get enough praise. So what's going on?

Putting aside the fact that it's likely that some of our survey participants feel they should be praised for turning up every morning, my view is that managers are sometimes reluctant to give praise because they've had experiences of being praised themselves in ways that, frankly, haven't motivated them at all. And, of course, they're not over keen on having the same effect on their staff. It's actually quite easy to deliver praise badly – praise that is seen as patronising or manipulative by the recipient. But done well, its dynamite. Here are five ways to do it well

Key Benefits That Will Aid in Employee Retention

June 10, 2010 By Gail 1 Comment

Key Benefits That Will Aid in Employee Retention

Are you an employer? If you are, then you need to understand what the key benefits are that will help to aid in employee retention. Retention among your employees is vital if you don't want to be constantly looking for new people to hire or incur the expenses involved in employee turnover.

These key benefits will help you see how you can have good retention so your employees want to stay and work for your company. Here are the key benefits you need to be aware of and use in your business to make sure your employees are happy working for you.

Motivating Employees – What Makes Them Tick

May 21, 2010 By Gail 1 Comment

Motivating Employees – What Makes Them Tick

Employee motivation is one of the central issues ruling the Human Resource Management field. Over the years, psychologists as well as management gurus have explored numerous motivational theories, conducting empirical studies to test the feasibility of these theories in real-world scenarios. Some theories have been successfully applied in several organizations, while others just bumped.

Nonetheless, the gallant managers, continue to struggle, trying to figure out what will make their teams ‘tick’. They do this because they know that motivation is the single most important element that leads to performance improvement, which in turn leads to improved ROI, i.e. return on investment and elevated customer satisfaction – just the ingredients required, to roll in the dough!

Employee Engagement is a Habit (Well Two Habits Actually)

May 20, 2010 By Gail 1 Comment

Employee Engagement is a Habit (Well Two Habits Actually)

Encouraging and sustaining high levels of employee engagement means that you’re going to have to create many new habits for yourself. The first is going to be that you make a habit of booking appointments with yourself to do the required work. Your new title is “Employee Engagement Evangelist”and you can’t possibly fulfill that role effectively by doing a few odd jobs in your spare time.

In whatever calendar system you’re using, book a block of time, preferably the same time, every day to do the work of Employee Engagement Evangelist. Make a promise to yourself to keep those appointments and to make sure you do, tell everyone else that you have made this promise. They’ll help keep you honest.

Team Building Ideas

May 14, 2010 By Gail 1 Comment

Team building events are a great way to engage employees, encourage cooperation, illustrate the benefits of team synergy, and allow your employees to have some fun. There are tons of great team building ideas out there to choose from, but in case you need some help here are some of the most popular ideas:

Top 5 Strategies to Improve Employee Engagement and Productivity

May 8, 2010 By Gail 4 Comments

Top 5 Strategies to Improve Employee Engagement and Productivity

By Njanja Mathu Gakuru

Bob was sipping his coffee and reviewing each of his employees. It was that time of the quarter when he spent some time looking at how each one of them had performed the previous quarter.

Most of the employees’ performance seemed pretty much the same over the year but he noticed that Tom’s performance had shifted. He had contributed less, hardly volunteered for any team assignments and his work was average.

This was not the Tom he knew; the Tom who was always willing to go the extra mile. This Tom had turned average and Bob needed to do something about that. (This is a scenario and does not represent an actual event).

When your top employees show signs of disconnect it is time to take some action to turn that around. The action you take will retain those committed high performing employees that may be going through a slow spell but you can also expect to make decisions about those that do not or are unable to improve. Below are five strategies you can implement to improve engagement and productivity.

Fire Up Your People’s Potential

May 7, 2010 By Gail 1 Comment

The essence of leading for execution lies in guiding an organization or a group of people so that they not only get things done but get the right things done.

There are six rungs on this ladder, but in the end the most important thing you can do is give your people the chance to use their strengths to accomplish their goals; this will make them feel successful, and making people feel that they have the chance to be successful is the key to motivating them to get the right things done.

Seven Sure-Fire Ways to Lose Your Best Employees

May 6, 2010 By Gail 3 Comments

Are you forcing your best staff out the door without even knowing it? If employee turnover is a concern for you, then you need to look at what could be causing the problem. There are many sure-fire ways to lose your best employees that managers use withoutthought everyday. People don’t leave companies, they leave bosses. Here are seven common business practices that are guaranteed to send your best people packing.

Don’t Trust Them

7 Practical Ideas to Get Results From Teams

April 23, 2010 By Gail Leave a Comment

Teams that are successful have the potential to contribute in a big way to the organisation. At the same time, getting results from a team can often prove extremely challenging. So what are 7 practical things that you can do to get results from teams?

Idea 1: Make sure the result is crystal clear

Seems obvious but so often teams operate in an environment where they are given vague results. You know the kind of thing: “Improve efficiency and effectiveness”, “Engage more with customers and clients”, “Facilitate more employee involvement”. If you want a team to deliver results, make those results crystal clear.

Is Employee Disengagement Killing Your Business?

April 22, 2010 By Gail Leave a Comment

One of the biggest problems facing managers and business owners is the effects of employee disengagement. Many managers simply do not grasp the concept that simply having bodies in place to do the job is not enough. By understanding exactly what disengagement can do to your business and what steps can be taken to create a team of happy and committed employees, you can improve your business practices and, in turn, increase your profits.

Employee engagement is one of the most crucial factors in the success of a business. When employees commit themselves to their jobs and act in the best interest of the company, the workplace is a more positive place to be, jobs get done well, and profitability will grow. This is an ideal situation, but most companies don't have this level of engagement organically. It must be worked for by both the company and its employees. [Read more...]

Filed Under: Call Center Motivation, Uncategorized Tagged With: business practices, employee, employee disengagement, Employee Engagement, Employee Motivation, Employee Retention, employee turnover, engaging employees, increasing employee morale, is employee disengagement killing your business

Leadership and Team Building – Preparing a Program

April 20, 2010 By Gail Leave a Comment

Leadership and team building are two of the biggest factors in the success of a company. Developing a program that will help your employees to learn leadership skills, while giving them the tools they need to build a stronger team. While building your team and developing leadership skills can be done organically through on the job training, having a specific program that is offered to all employees can be a more cost effective way to grow your business.

When developing a leadership and team building program for your company, you want to first set the goals that you wish to achieve through the program. Though naturally you want to help your employees to grow and develop, you need to find a focus for the program. You may want to develop a pool of qualified leaders to step into management roles in the future, or you may wish to enhance the team effort of your employees in preparation for a large upcoming project.

5 Ways to Make Work Fun Without Wrecking Productivity

April 20, 2010 By Gail 1 Comment

5 Ways to Make Work Fun Without Wrecking Productivity

Those employed full time spend on average more waking hours at work five days a week than they do at home. So why not enjoy work more and complain less! Here are 5 ways to help make work fun without damaging productivity.

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5 Ways to Give Praise

Key Benefits That Will Aid in Employee Retention

Motivating Employees – What Makes Them Tick

Employee Engagement is a Habit (Well Two Habits Actually)

Team Building Ideas

Top 5 Strategies to Improve Employee Engagement and Productivity

Fire Up Your People’s Potential

Seven Sure-Fire Ways to Lose Your Best Employees

7 Practical Ideas to Get Results From Teams

Is Employee Disengagement Killing Your Business?

Leadership and Team Building – Preparing a Program

5 Ways to Make Work Fun Without Wrecking Productivity

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