Call Center Industry News and Tips
Leadership Success – Why New Leaders Struggle
By Duncan Brodie
When you move into a leadership role for the first time, it is a huge step. Often we underestimate the size of the step we are taking when we become a leader.
So why might you be struggling and what can you do instead?
Management Success – Dealing With Challenging Employees
As a manager, you will from time to time encounter employees who might be challenging. They might, for example, be argumentative, unwilling to take responsibility or undermine others, to name just a few.
So how as a manager can you deal with these challenging employees?
Teams that are successful have the potential to contribute in a big way to the organisation. At the same time, getting results from a team can often prove extremely challenging. So what are 7 practical things that you can do to get results from teams?
Idea 1: Make sure the result is crystal clear
Seems obvious but so often teams operate in an environment where they are given vague results. You know the kind of thing: “Improve efficiency and effectiveness”, “Engage more with customers and clients”, “Facilitate more employee involvement”. If you want a team to deliver results, make those results crystal clear.
