Call Center Industry News and Tips
3 Reasons Your Customer Service Training Isn’t Sticking
By Shaun Belding
One of the biggest issues with customer service training – all training, in fact – is that it often doesn’t ‘stick.’ To steal from John Wanamaker’s famous quote about advertising,”Half the money I spend on training is wasted; the trouble is I don’t know which half.”
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Why Good Customer Service Is Necessary and How to Attain It
By Tony Jacowski
In any successful business firm, the quest and commitment to a good client service starts from the company leaders. They must have the urge to not just fulfill the expectations of the client but also to go above and beyond in order to exceed them.
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Customer Service Tips – At Your Service: Gaining the Competitive Edge
By Mimi Donaldson
Top people seem to already have an edge in grasping the "rapport-building service" mentality. We discovered long ago that people often don't "buy" on the basis of need, and people don't "sell" based on their breadth of product knowledge.
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Five Factors That Make A Successful Customer Service Training Program
By Damien Clarke
Companies that focus on customer service see a much larger return on their investment than companies that do not make it a priority. To provide exceptional service, employees need to be trained; there is no way around it. In order to provide the most benefit to employees, a customer service training program needs to be provided by a reputable training firm and selected with an organization's specific needs in mind.
Using CRM to Boost Customer Service
By Tom M Chapman
Customer Service as we know it is undergoing a complete overhaul. With the general public being more empowered than ever before, the need to respond quickly and efficiently to service issues has never been more apparent.
This article will outline how a CRM (Customer Relationship Management) solution can help your organisation in dealing with any issues concerning customer service and support.
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Shoppers Expect Good Customer Service Irrespective of Where They Shop
By Diego Stgermain
A team of highly skilled customer service specialists is always present in a brick and mortar store to help out their customers. In case of catalog customers, the contact centers have talented and skilled agents that can efficiently handle customer's questions and take their order.
Contact Centers Take Measures to Improve Customer Relations
By Audrey B
Not everyone is given the necessary set of talents and skills to engage in customer service, but for those who have them, it is important for them to maintain and improve their skill set to continuously provide good customer service. The market is changing and so are customer's expectations.
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10 Best Practices in Customer Service
By Matt Hallaran
How have your sales been doing? Are you satisfied with your client participation? How about the other way around? Do you know if they're happy with your service? What are you doing to keep them nearby? Do you address their concerns on time? These are a few questions you can begin to ask yourself if you want to redirect your goals and of course make improvements. Where does great customer service begin? And how?
Qualities of a Good Call Center Agent
by Louanne B
Employers and call center companies look for certain attributes when selecting call center employees. These recruiters look for the same specifications in the candidates, whether a call center job is located in a traditional building or office with numerous other agents or at a home based telecommuting job.
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Top 13 Call Centre Agent Interview Questions
By Louanne B
When preparing to go for your call centre agent interview, it is wise to go over some of the most common interview questions that the employer or interviewer may ask. Rehearse the questions and answers in your mind to be better prepared for the interview.
Customer Service Sales Support
By Philip Koh
My ex-CEO once shared with me that the key to survival in any company can best be summed up by only 2 key components i.e. 1) Innovation and 2) Sales. Without either of these components, the company existence is doomed to fail.
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The Advantages of Outsourcing Your Call Handling to Dedicated Call Centres
By Leo Mossman
In an ideal world, you'd be able to answer all your telephone calls in-house; that's a given. You'd be able to speak at length to whoever should phone up and ensure you give them the best possible customer service.
