Call Center Industry News and Tips
Keep Employees Informed to Make Organizational Transitions Smoother
By Sandra Thebaud
Nearly every organization will experience transitions at times. Transitions could be mergers, acquisitions, force reductions, restructurings or a number of other events. [Read more...]
Establishing Employer Relationships: The Do’s and Don’ts
By Lisa Jordan
In today’s job market, being able to connect on a more personal level with your employers is an absolute must if you’re workforce development professional.
How To Resolve Disputes In The Workplace
By Mary McGee
Working with others can be an enjoyable experience but unfortunately this can also prove to be a breeding ground for misunderstanding and disputes. [Read more...]
Group Incentives In Human Resources
By Artur Victoria
Economic analysis of group incentive schemes begins with the free-rider problem: The individual member of the group bears fully the personal costs of her efforts but shares the gains from those efforts, in terms of improved performance and hence increased compensation, with members of the group.
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Annual Performance Appraisals – Time for a Fresh Outlook
By Scott H Brown
You know the feeling. All day you have been distracted by that 2pm appointment on your calendar; “Annual Performance Appraisal with Supervisor”. Your palms are clammy, your thoughts are distracted and you find yourself questioning whether your boss really knows your true value and what you accomplished this year.
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Human Resources – What Exactly Does This Department Do?
By Venus Vasquez
Human Resources (HR) refer to the workforce or the manpower of an organization. No matter how small or large an organization is, it depends on its human resources to render success to the organization.
4 Tips to Make Employee Scheduling Easier
By Carolyn Villanueva
If you're a scheduling manager who's spending countless hours preparing employee work schedules, trust me, you're not alone. Week after week, managers and supervisors have to produce efficient and error-free schedule that will keep the business operations running smoothly.
Common Concerns With Staff Scheduling and How an Employee Scheduling Software Can Help
By Carolyn Villanueva
If you're managing a company where everybody clocks in at 8 and leaves at 5, you should have little cause for worry where scheduling employees is concerned. For most staffing managers and shift supervisors of multi-shift, multiple-location businesses however, employee scheduling can be a nightmare.
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Online Recruiting – Changes, Challenges, and Success
By Nathan Shackles
Online recruiting has had a significant impact on the recruiting process. It has led to a much higher volume of job applications which has in turn created new challenges for hiring companies, HR professionals and recruiting managers.
Mentoring – A Little Help Goes a Long Way
By Linda Finkle
Mentoring programs offer companies an efficient and economical way to manage and develop human assets. A mentor can transform an average employee into an exceptional leader. A mentor can guide an up-and-coming leader through the maze of leadership skill acquisition.
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Questioning Skills: A Manager's Key to Successful Interviews
By Phil Faris
A manager's questioning skills are often the difference between a successful interview and an unsuccessful one. If your questions help you get an accurate picture of a candidate's willingness and ability to do the job, the interview is successful. If your questions fail to reveal the true candidate and you're unable to assess the candidate's fit for the job, the interview is unsuccessful.
10 Hiring Tips for Employers
By Saxon Marsden-Huggins
To hire the right person, you must ensure you have the right job description. Job analysis is an important component of the recruitment process, providing in depth information from the people actually doing the job. Before jumping into the talent war, take some time first to investigate the position in question, and ensure you have the knowledge required to present a clear and accurate picture to potential candidates.
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