Call Center Industry News and Tips
The Three R's of Customer Service Or "Can You Relate?"
By David L Mount
Reputation – Everyone has one good or bad. They are not always fair or accurate but they always affect the perceptions of those we come in contact with. Businesses need to build a reputation based on service actions. These actions become what the public thinks of the business. Its simple, action determines reputation.
It Is Important To Keep Our Internal Customers Happy Too
By Jonathan Farrington
Ask a colleague to define the customer and they will probably say 'Someone who buys from us.'
What about internal customers? Colleagues, other departments, branches, suppliers? They are equally as important and deserve to have their problems and complaints taken seriously.
External customers sense if there is a good working atmosphere, a co-ordinated approach to customer service, teamwork and high morale. It gives them confidence to stay with you
