Call Center Industry News and Tips
Can Outsourcing IT Lead Generation Make Complicated Sales Simple?
By Phillip Mckenzie
The IT market has grown so much over the recent years. However, with this growth comes a steep price to pay for owners who want to target other firms in this sector. [Read more...]
IT Outsourcing Is on the Rise
By Sadie Hawkins
If you are looking to save money, need additional skills to those of your team, want to reduce your fixed cost, want to outsource to an expert supplier so your team can concentrate on business-critical operations, then you should consider outsourcing your IT department! [Read more...]
Will Outsourcing To Technology Leads Specialists Be A Good Idea?
By Phillip Mckenzie
When one talks about the world of IT consulting, things can get very complicated. It is a fact that this kind of business is highly competitive. [Read more...]
Tips for Finding the Right IT Management Company
By Larry J. Thomas
Not every business leader is pleased with his or her IT managed services provider. Some IT companies provide outstanding IT managed services, while others only aggravate their clients. [Read more...]
IT Staffing Interviews and 5 Warning Signs
By Dennis T. Turner
While hiring new employees for any job poses both a challenge and risk, this is especially true for IT jobs. You may likely need to entrust these new employees with access to sensitive data.
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IT Help Desk: When to Outsource
By Dennis T. Turner
Many business leaders wonder whether it's best to handle IT help desk services in-house or opt for IT outsourcing. The following is a look at the benefits of outsourcing your IT Help Desk, plus an analysis of which kinds of companies should and should not outsource their IT help desks.
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Even IT Companies Do Telemarketing
By Belinda R Summers
Frankly speaking, the title says it all. Nonetheless it is still important to know how telemarketing can be useful in generating IT leads. It is like purchasing a brand new book containing a short story; if a person does not want to spoil themselves on the ending then they should read the entire story first and not skip to the last page of the book.
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How to Manage Expectations Across Borders and Cultures
By Hugo Messer
A few weeks ago I spoke to operational manager of one of our customers. He has worked with teams in India and Eastern Europe in the past years and he mentioned that one of his greatest obstacles was 'expectations management'. I believe that this is one of the root subjects that determines success or failure in any cooperation, especially in an off shoring context.
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How Do We Solve Communication Problems in (Offshore) Outsourcing?
By Hugo Messer
One of the most frequently cited causes of problems in (offshore) outsourcing is 'communication problems'. When I hear people mention this, I always wonder what they mean by 'communication'.
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Oral Versus Written Communication in Offshoring
By Hugo Messer
People who engage in offshoring, have a natural, human inclination to 'just start communicating'. My experience has made me think a lot about the most effective way of communicating in an offshoring context. If you are involved in managing an offshore team, you might have asked yourself whether it's more effective to orally explain what you need (using Skype or phone) or to write it all down?
Capabilities of IT Outsourcing Company
By R Govindan
Most of the existing offshore development centers are a virtual extension of development teams. In the recent past, numerous offshore development centers have emerged in gathering the information about the professionals who has the highest expertise in providing their services to the customers.
Outsourcing Business Process
By Nick Thomas
Outsourcing is now one of the most popular terms you will hear in the business world. As an entrepreneur, you will definitely like to remain competitive in the IT industry. You will like to satisfy more and more clients in order to keep those IT software orders coming and let your company grow.
