Call Center Industry News and Tips
What Are KPI’s?
By Michael LeJeune
KPI’s are Key Performance Indicators. It’s really a fancy name for metrics, business scorecard, or business dashboard. KPI’s are one of the most overlooked and under appreciated aspects of learning to run a successful business. [Read more...]
KPI Data Integrity Depends on 5 Rs
You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses.
Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 widely recognised qualities.
