Teamwork Development for New Managers and Supervisors
By Tony Jacowski
Leading a team of people toward a specific goal is different than managing daily activities, even if there has always been a crew of people on staff.
[Read more...]
May 24, 2012
Call Center Industry News and Tips
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Teamwork Development for New Managers and Supervisors
By Tony Jacowski
Leading a team of people toward a specific goal is different than managing daily activities, even if there has always been a crew of people on staff.
[Read more...]
The Secret To Giving Negative Performance Feedback
By Kate Tammemagi
Training for New Managers – What Managers Need First to Be Effective in the Management Role
Training new Managers is essential to the effectiveness of any organisation. It is amazing that many organisations put time, effort and money into training their staff, but leave their new Managers to find their own way in the world. It makes even less sense when you appreciate that the staff will only achieve results if they are led by a Manager who is effective in their role.
[Read more...]
Employee Training – Planning
By Tom Jacowski
Planning provides direction to where things are going within a business. When you develop a plan, things are clear to all employees about how a project is going to be played out, how a meeting will be run, and the steps involved with everything in between.
Employee Training – Planning
Planning provides direction to where things are going within a business. When you develop a plan, things are clear to all employees about how a project is going to be played out, how a meeting will be run, and the steps involved with everything in between.
Planning gives people a head's up. If there is no planning involved in a project then there is no direction. Employee training for new management needs to include planning as a class to teach the new leaders how to effectively plan and provide direction for their staff.
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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