Call Center Industry News and Tips
What Are The Personality Traits Of A Good Team Leader?
By Mike Krutza Co-Author: Jodi Wiff
The Special Role Of A Leader
It is easy to become a manager, unlike becoming a team leader. When you are a manager, you are qualified with your high-end credentials in your resume.
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Critical Soft Skills for New Team Leaders
By Jackie Capers-Brown
"Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough. Only through managing our emotions can we access our intellect and our technical competence.
Six Teaming Tips For Leaders
By Gregg Gregory
In 1985 Beth was a closer for a mortgage company in the very first refinance boom. She and the rest of her team worked almost 80 hours per week the last two weeks of each month, for most of the year. It was "expected" of them if they were to get the loans to closing.
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The Secret To Giving Negative Performance Feedback
By Kate Tammemagi
Training for New Managers – What Managers Need First to Be Effective in the Management Role
Training new Managers is essential to the effectiveness of any organisation. It is amazing that many organisations put time, effort and money into training their staff, but leave their new Managers to find their own way in the world. It makes even less sense when you appreciate that the staff will only achieve results if they are led by a Manager who is effective in their role.
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