February 23, 2012

Improve Employee Morale Through Better Communication


Improve Employee Morale Through Better Communication
By Martin Hofschroer
Employee morale is being damaged by an excess of electronic devices in the workplace.

With the rise in smart technology enabling employees to collaborate with colleagues and friends through social media, calls and texts, more workers are damaging their performance by becoming engrossed in these devices.
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Using Call Centre Data Can Improve Customer Service

Using Call Centre Data Can Improve Customer Service

By Martin Hofschroer
Many businesses are missing a trick by failing to using contact centre data to improve customer service.
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