How Much Should Dress Code Matter?
By Saxon Marsden-Huggins
Job interviews have not gone through many changes over the past several years. [Read more...]
May 24, 2012
Call Center Industry News and Tips
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How Much Should Dress Code Matter?
By Saxon Marsden-Huggins
Job interviews have not gone through many changes over the past several years. [Read more...]
A Look At Employee Retention Strategies
By Doreen Mcgunagle
It is very important for companies to find ways to encourage their employees to remain with them for the greatest amount of time. [Read more...]
Produce Momentum by Hiring the Right People First
By A. Myers Kennedy
The economy of today is pretty tough. Thousands of people have been laid off or lost their jobs completely. Add to those numbers the thousands of college graduates newly out of school looking for their dream job. [Read more...]

Mentoring – A Little Help Goes a Long Way
By Linda Finkle
Mentoring programs offer companies an efficient and economical way to manage and develop human assets. A mentor can transform an average employee into an exceptional leader. A mentor can guide an up-and-coming leader through the maze of leadership skill acquisition.
[Read more...]
Induction Training: If You Can't Track It, You Can't Prove It
By Walds Rek
The ability to prove your OHS management processes around induction training is essential to showing your ability to meeting workplace compliance. You may have top-notch training methods and courses in place, but unless you can demonstrate their effectiveness, or even how well utilized they are, it won't hel [Read more...]
To Terminate or Motivate?
By Jill Pappenheimer
You come in to your office each day to an employee who lacks motivation and does the minimal amount of work to "get by". He or she may leave early or come in late, all too often. Maybe they spend too much time surfing the web. You may have avoided terminating this person because you don't want to expose yourself to the "risks" of termination or deal with the time it takes to replace him/her, all valid thoughts to consider.
By Jacquelyn Lynn
Known as "boomerangs," they're a reflection of the unpredictable workplace of today–employees who leave a company and then come back in the same or another position. And they can be a very smart hiring decision.
Gone are the days when either employer or employee expected a mutual lifetime commitment. And even though some companies have a standard policy of refusing to rehire former workers, that's not a smart position.
Hiring is always a gamble and you want to do things that will minimize your risk. If you've got someone who has been with your company before, knows the culture, has skills you need and wants to come back, your chances of success with that person are much greater than they are with someone who's brand new to your organization.
Why Numeracy and Literacy Testing is Good For Everyone
There are some basic skills that are critical for success – being able to read and write and count are all core skills to get ahead in today's world. But beyond being proficient, there are clearly some people that are better with numbers than others.
According to recent research at Melbourne University, numeracy and literacy testing can be good for your bank balance. The latest Household, Income and Labour Dynamics in Australia (HILDA) survey was recently released. The survey follows the same households since 2001.
Key findings
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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