How to Ensure Your Remote Employees Work Effectively
By Mark P Palmer
In today’s business world it has become increasingly common for employees to work from home. [Read more...]
How to Ensure Your Remote Employees Work Effectively
December 22, 2011 By 1 Comment
Lone Workers
October 29, 2011 By Leave a Comment
Lone Workers
By David Lynes
As the way we work, where we work and how we work is forever changing, we are seeing a certain swing away from office based jobs and into people working alone, either by working from home or as part of a company that employs workers to go out and work remotely.
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The Real Challenges of Remote Leadership
September 30, 2011 By 1 Comment
The Real Challenges of Remote Leadership
By Duncan Brodie
Whether local, national or even international, leaders are finding more and more that they are having to lead teams of people who are remotely based from them.
New Rules for Virtual Management?
July 24, 2011 By Leave a Comment
New Rules for Virtual Management?
By Nancy J. Williams
"In the next three years, public and private sector IT decision makers expect telework to increase by sixty five percent and thirty three percent respectively."1 According to the Office of Personnel Management, in 2009 they reported that approximately 102,000 Federal employee's telework.
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Top Seven Benefits of Implementing Telecommuting Policy
July 14, 2011 By 1 Comment
Top Seven Benefits of Implementing Telecommuting Policy
By Larence Cok
Gone are the days when people have to buy new professional outfits to attend a meeting or to finalize an important business deal over lunch meetings. The advancement in technology has helped in improving connectivity by reducing the distances to a great level.
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
May 21, 2011 By 1 Comment
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
By Nuno Periquito
The last couple of years have seen an increase in the number of Home Based Virtual Contact Centers leveraged by the huge traction that the Work at Home agent's business model is receiving from the industry. Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. What is changing? What are the drivers pushing this business model?
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Teamwork-for-Telecommuters
May 19, 2011 By Leave a Comment
Teamwork-for-Telecommuters
By Bart Icles
Telecommuting is no longer something unusual or groundbreaking. More and more companies are recognizing that it is actually not a bad thing to practice.
There are instances wherein employees find that they are more productive when working remotely and on their own, and telecommuting also becomes a very good option if an employee is just unable to come in to the office.
New Wave Technology CRM and Telecoms All-In-One
April 2, 2011 By Leave a Comment
New Wave Technology CRM and Telecoms All-In-One
By Claire Hibbert
When it comes to running a business it is important to have a good telecoms and IT set up from the off-set, systems which will move forward with you as your needs change and your team grows.
The Remote Worker Is Now the Norm
March 30, 2011 By 1 Comment
The Remote Worker Is Now the Norm
By David Lynes
Believe it or not, remote working and the remote workforce is on the increase, becoming more and more widespread. This is due to technological advancements and lifestyle choices, these are then helping to reshape the way we do and think about business in the 21st century.
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Five Advantages to a Virtual Call Center
December 20, 2010 By 1 Comment
Five Advantages to a Virtual Call Center
You may have already heard of the option of paying for a virtual call center. Yes, it is an extra expense, and no one likes the idea of paying for something they don't need. However, you have to ask yourself: can you really afford not to look into this when customer service is so important nowadays? Here are five advantages to ordering a virtual call center, that not only help save you money, but could also help increase your income.
How To Manage Home-Based Call Center Agents Using Call Center Metrics And More
November 28, 2010 By 1 Comment
How To Manage Home-Based Call Center Agents Using Call Center Metrics And More
Advances in information technology have made it feasible to supplement call center staff with home-based employees. However this has opened up a new range of challenges when it comes to managing remote staff. Adopting the right attitude and employing the latest tools for call center metrics make managing remote employees just as easy as managing in-house staff.
Virtual Teams Need Team Building Too
November 22, 2010 By Leave a Comment
Virtual Teams Need Team Building Too
By David A Robinson
The Internet has not only made virtual teams possible it's made them common place. Using web based tools, commercial or free, people on opposite sides of the world can work together as if they were in the same office. For example a web development group could have the web programmers based in India, the web designers in the UK and the search engine optimisation specialists in the United States.
