Hiring Remote Workers
By John M. Tompkins
When you are about to get started in outsourcing there is one big decision you have to make before you start to put the pieces together; am I going to hire an independent contractor or a company?
Maintain Your Team Culture When Working Remotely
September 5, 2010 By Leave a Comment
Maintain Your Team Culture When Working Remotely
By John J Nash
The Art of Virtual Leadership – 4 Keys to Leading Remote Workers and Managing Virtual Teams
September 5, 2010 By Leave a Comment
The Art of Virtual Leadership – 4 Keys to Leading Remote Workers and Managing Virtual Teams
By Philip Montero
Many organizations believe that one of the biggest challenges they face when implementing a virtual office is managing mobile or remote workers. It is unfortunate that they let this perception stop them from reaping the many benefits of a more flexible workplace.
Alternative Call Center Arrangements
August 22, 2010 By 1 Comment
Alternative Call Center Arrangements
By Ty Price
Most call centers are based in a centralized location, with many call center agents working side-by-side in cubicles answering telephones or making outbound calls. However, with the advancement of technology, alternative call center arrangements have emerged. Now call centers can make use of remote agents, temporary agents, virtual call centers and interactive centers. We will elaborate on all of these options below.
Attention Telecommuters – The Dangers of a Good Book!
May 24, 2010 By 1 Comment
For all our Call Center Managers that work remotely:
Attention Telecommuters – The Dangers of a Good Book!
When you’re telecommuting, self-discipline is key. Think about it. You’re sitting down at your desk to start work on that important project that’s been hanging over you for a while.
But first, you’re just going to check email to see if there’s anything urgent that you need to work on. Nothing urgent, but there is an email where it would be best to get a response out sooner than later, so you can get it off your plate and focus on getting started on your project.
And while you’re working up a reply to that message, you get a phone call from one of your co-workers who needs to discuss an important aspect of the new code that’s going into the release cycle tomorrow. And after that you look at the time and realize you have a meeting in 20 minutes. No point starting on your project now – better to find some other small tasks to complete and you’ll get started after the meeting.
Does this sound familiar? We’re all capable of procrastinating, especially when we’ve got a big task looming over us. And all those examples I gave apply no matter where you’re working – even if you are in the office.
Crunch Time Makes Telecommuting Lonely
May 23, 2010 By 1 Comment
With so many call center managers working remotely, we thought this article might just hit home.
Crunch Time Makes Telecommuting Lonely
Let’s face it. Without the right skills, telecommuting can be lonely – stuck in your home office all day, not seeing another person face-to-face. Fortunately there’s lots of techniques and tricks to make sure you get a little human contact most days. However, even the career telecommuter who has all these skills down cold can suffer from loneliness during crunch time.
Telecommuters and Remote Workers – Pay Attention!
May 22, 2010 By 1 Comment
Telecommuters and Remote Workers – Pay Attention! 
Do you bring your laptop to long team meetings and try to monitor emails during topics that aren’t so important to you? If you frequently work from home or you are a remote worker, flown in for the meeting, stop and think about what opportunities you’re missing by doing this!
Last week my boss had flown in a handful of my teammates located in other parts of the country/world so the whole team could talk about some large projects face to face. We spent two days closeted together in a conference room going through all our services and discussing how they were impacted by these projects and what we needed to do.
