Teamwork Development for New Managers and Supervisors
By Tony Jacowski
Leading a team of people toward a specific goal is different than managing daily activities, even if there has always been a crew of people on staff.
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Teamwork Development for New Managers and Supervisors
November 3, 2011 By Leave a Comment
Business Teamwork and Its Benefits Through Six Sigma
October 11, 2011 By Leave a Comment
Business Teamwork and Its Benefits Through Six Sigma
By Tony Jacowski
Many times business executives will find that their company has fallen on some rough times and some changes need to be made but they are unsure where those changes should be made. [Read more...]
Enhancing Quality Control With Leadership Training
October 9, 2011 By Leave a Comment
Enhancing Quality Control With Leadership Training
By Tony Jacowski
The quality of products and services an organization offers can cause the very success or failure of that company. All companies strive to be the best at what they do.
Maintaining a Positive Workplace Environment
September 6, 2011 By 1 Comment
Maintaining a Positive Workplace Environment
By Tony Jacowski
Happy employees are generally more productive than unhappy ones. When employees come to work only to get the paycheck at the end of the week, they are not going to give everything they have into their daily workload.
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Train Your Employees With Six Sigma Strategies for Better Performance
January 6, 2011 By 2 Comments
Train Your Employees With Six Sigma Strategies for Better Performance
By Mark T Sherman
Many businesses are hiring six sigma consultants to educate the overall business strategy to its employees so that they can unite together to achieve business goals. Do you know how six sigma consultants can benefit your organisation? This article will brief you a little about operational excellence and how it can be developed within an organisation by hiring such consultants.
Implementing Six Sigma in BPO’s and Customer Contact Centers
December 16, 2010 By 1 Comment
Implementing Six Sigma in BPO's and Customer Contact Centers
By Tony Jacowski
Six Sigma has proved quite beneficial for the services sector because rather than making direct alterations in the product or service, it concentrates more on making improvements in existing business processes, which automatically improves the quality of final outcome, be it a product or service. This is like tackling the root cause that might be creating problems related to quality.
Six Sigma Makes Its Way to the Contact Center
December 9, 2010 By 1 Comment
Six Sigma Makes Its Way to the Contact Center
By Tony Jacowski
Contact centers have benefited so much by implementing Six Sigma that now it is impossible for them even to think that they can manage their operations without Six Sigma even for a single day.
Why Six Sigma Is Better Than Other Quality Initiatives
Assessing Employee Training and Development Needs
November 10, 2010 By 2 Comments
Assessing Employee Training and Development Needs
By Tony Jacowski
Conducting a training needs assessment will help you to clearly define and understand what your employees need to know in order for your company to increase productivity. This assessment will depict the different areas where training is relevant, places where it is readily available, and what it will take to actually implement it. Below are some ideas that will get you started in the right direction.
Employee Training – Planning
November 3, 2010 By 1 Comment
Employee Training – Planning
By Tom Jacowski
Planning provides direction to where things are going within a business. When you develop a plan, things are clear to all employees about how a project is going to be played out, how a meeting will be run, and the steps involved with everything in between.
Employee Training – Planning
August 10, 2010 By 1 Comment
Employee Training – Planning
By Tony Jacowski
Planning provides direction to where things are going within a business. When you develop a plan, things are clear to all employees about how a project is going to be played out, how a meeting will be run, and the steps involved with everything in between.
Planning gives people a head's up. If there is no planning involved in a project then there is no direction. Employee training for new management needs to include planning as a class to teach the new leaders how to effectively plan and provide direction for their staff.
Employee Training – Creating Star Players to Develop a Stronger Customer Base
August 9, 2010 By Leave a Comment
Employee Training – Creating Star Players to Develop a Stronger Customer Base
By Tony Jacowski
Employee training is not as simple as picking up a book, suggesting someone read the contents, and report back to you. It is an interactive process between the employee, the training team and management as a whole. The first step in developing a plan that will work for your company is assessing your needs. The bigger picture must be looked at and the question asked…will this benefit us and how? Once the needs are determined, get your management team on board.
Can a Call Center Benefit From Six Sigma Certification?
June 25, 2010 By 3 Comments
Can a Call Center Benefit From Six Sigma Certification?
Call centers are all about satisfaction of the customer. They are usually packed with employees answering phone calls or working steadily at a computer through customer chat sessions. When you send employees for Six Sigma Certification, the employees will learn about ways to understand exactly what the needs of the customer are.
This will help them better serve the customer, and to be clear if they are providing the satisfaction required to maintain a good relationship with the customer. Six Sigma green belt training is a great opportunity to better the skills of employees so they have a good understanding of the customer.
