Essential Training Tips – Planning a Workplace Training Session
by Scott Weston
One of the most important components to the success of an organisation, is the training and development of its staff.
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Essential Training Tips – Planning a Workplace Training Session
December 10, 2011 By Leave a Comment
Training – Three Thoughts in Thinking Through Your Training
September 2, 2011 By Leave a Comment
Training – Three Thoughts in Thinking Through Your Training
By Barbara Busey
Any training session requires a lot of advance preparation, of course: planning the content, structuring the flow of the course, preparing any pertinent visuals. Here are three thoughts to keep in mind while you're in that planning stage.
Call Center Steps in Coaching Call Center Agents
May 9, 2011 By 2 Comments
Call Center Steps in Coaching Call Center Agents
By John M Harry
The method of recording calls is one of the best approaches to coaching call center agents and ensuring quality. Here is a nine-step plan to train agents and improve quality of service in any call center:
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Three Areas For Consideration If You Plan to Train Trainers
May 28, 2010 By 1 Comment
Three Areas For Consideration If You Plan to Train Trainers
If you are an external training provider, a purchaser of training or an in-house training professional you sometimes become involved in training trainers. You may do this in order to increase the pool of available trainers for key programs all you may wish to train trainers specifically to deliver a new program that has immediate relevance within the organization.
There are three areas that require careful consideration. Firstly, the selection of participants, secondly, the preparation of material, and thirdly, the training session itself.
The Training Environment That Promotes Learning – An HR Guide
May 24, 2010 By 1 Comment
The Training Environment That Promotes Learning – An HR Guide
When investing money in training, it is wise to examine the not only the content of the proposed training but also the delivery style. There is plenty of reliable research to show the optimal environment for learning. One of the key findings is how the person’s mood affects their ability to learn.
The moods of the individuals in the training environment are controlled by the person leading the training. Their feeling of optimism or pessimism is transmitted to the group members through non-verbal communication.
A downbeat trainer will stifle the ability of the group members to absorb and retain information. Participation in this environment is limited. On the other hand, an upbeat and genuine trainer with a sense of humour will encourage higher levels of retention, comprehension and participation.
How First-Time Trainers Can Avoid the Number One Trainer-Trap
May 21, 2010 By 1 Comment
Maybe you’re the senior employee in a small business and the owner has asked you to conduct the training presentations for the new employees.
Maybe you’re the business owner yourself and, now that you have a few people working in your company, employee training is another job to add to your To-Do List. Either way, if you’re like most first-time trainers, you’ve already reached for the Microsoft™ PowerPoint. But be careful.
Effective training sessions provide all of your participants with information in a variety of ways and that includes using slides. And, Microsoft™ PowerPoint can be a wonderful tool in the classroom if used correctly. But it can also be a dangerous distraction that interferes with your training rather than facilitating it.
