Call Center Industry News and Tips
Call Center Managers: Plugged In or Just Out of Control?
By Gail Yahner
Blackberry users across North America were unable to receive messages for several hours Thursday.
You know what that means; millions of people in meetings were forced to actually pay attention to the speaker. Janice Hough
A Cure For Unproductive Meetings?By Kimberly Kniveton
I often receive calls from organizations asking if I can come in and do some training to help them have more effective meetings. I hear it all the time:
"Our meetings are such a waste of time"
"Nothing ever gets done."
"I spend so much time in meetings I never get my real work finished."
I think it's a national epidemic – just do a quick internet search and you can find website after website, YouTube video after YouTube video on the steps you should take to hold effective meetings. The advice?
A Cure For Unproductive Meetings? 
I often receive calls from organizations asking if I can come in and do some training to help them have more effective meetings. I hear it all the time:
“Our meetings are such a waste of time”
“Nothing ever gets done.”
“I spend so much time in meetings I never get my real work finished.”
I think it’s a national epidemic – just do a quick internet search and you can find website after website, YouTube video after YouTube video on the steps you should take to hold effective meetings. The advice?
Know the purpose of the meeting: For example, is the meeting about sharing information or about making a decision.
