Workforce Management – Efficient Management of the Workforce in a Company
By Ryan Fyfe
Workforce management or WFM consists of the total activities that are necessary to maintain the production workforce in a company.
[Read more...]
Workforce Management – Efficient Management of the Workforce in a Company
November 1, 2011 By 1 Comment
What Is a Qualified Lead? How to Better Qualify a Lead? What Are the Best Leads?
April 30, 2011 By Leave a Comment
What Is a Qualified Lead? How to Better Qualify a Lead? What Are the Best Leads?
By Jay Plesner
What is a qualified lead?
One of the main things that sales decision-makers ask from a call center is "how many leads would I get from X hours of calling?" But often, they don't ask how qualified those leads would be, which is the point of the whole cold calling program in the first place.
[Read more...]
How is Call Center Scheduling Software Important?
July 16, 2010 By 1 Comment
How is Call Center Scheduling Software Important?
By John Phu
Call center scheduling software is very important nowadays, in every call center. This software is also known as workforce management software. If you ask a manager of any call center, he will definitely let you know a lot of advantages and the importance of a scheduling in their operations. This software helps reducing operating costs and also helps in labor efficiencies. Mostly, managers prefer to have these types of scheduling software.
Call center scheduling software has a lot of advantages, and one of them is that it helps the organization in improving their customer service. It might become impossible for managers to manage operations without the help of such software. This software helps managers to forecast the accurate call volume, which can help them in deciding how many call agents are required for one shift.
