About Call Center Cafe

Call Center Cafe has one single goal...

Our goal is to be a Global Community for Call Center Professionals.  We want to bring call center resources, tools and tips to all levels within the call center community.

That means that this site is for:​

  • Call Center Agents
  • Trainers
  • Quality Assurance
  • Frontline leaders such as Supervisors and Team Leads
  • Managers, Directors and VP of Operations

If we step back a bit, Call Center Cafe was born around 2005, but was hacked around 2008.  And I have hung onto this domain with the hopes of finally getting it back up to speed.  

Call Center Cafe Managing DIrector

Hi there,  I'm Greg Meares and the Managing Director of Call Center Cafe.

Call Center Cafe is back!

And it is even new and improved.

Discover the power of being a part of this global call center community!

What's Cool About Call Center Cafe?


Join the conversation and try out our call center forums.  Learn More.


Free Webinars on leadership topics to help improve your skill set.  Learn More

Call Center Cafe Articles


Call Center Articles on many topics important for those working in the industry.  Learn More

Call Center Cafe Resources


How would you like access to call center best practices?  Apply these solutions here.

Hope you enjoy Call Center Cafe!  If you think of any topics that needs to be added make sure you let me know!

To your success,​

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