Call Center Webinars

Call Center Webinars Create Rockstar Call Center Leaders

Call Center Webinar

Participating in continuous education is just smart.  These call center webinars are designed to help provide you with additional skills.

These call center leadership skills will help you perform and lead your teams better.​

New webinars are being added all the time. Make sure you take advantage of this free call center leadership training!​

New Call Center Leadership Webinars are on the way:

  • Communication Skills 
  • Coaching
  • Managing Discipline
  • Team Building
  • Understanding Individual Behavior - Motivation
  • Setting Goals and Expectations
  • Delegation
  • Time Management
  • Stress Management

Role of a Supervisor - Call Center Webinar

Learn About The Module

The Role of a Supervisor

On this webinar workshop you get to sit back and listen to Me (Greg Meares) and Joe Guider share The 3 Vital Tips To Improving Performance In Your Call Center and this of course revolves around the Role of the Supervisor.

Here's What You'll Learn:

  • Those traits that a supervisor must adopt and make their own to lead an organization to peak performance
  • It’s not just about managing others; supervisor’s will evaluate their own performance against a set of quality standards to maintain an agreed upon level of leadership characteristics
  • There is a direct link between roles and responsibilities for both the supervisor and staff that should tie back to the objectives, strategies and personality of the company they work for

Role of a Supervisor - Call Center Webinar

Learn About The Module

The Power of Positive Leadership

Again this is a webinar workshop that allows you to sit back, drink a cup of coffee and discover how to improve the Positive Leadership approach. Your takeaway will be: Discover How To Improve Employee Engagement In Your Call Center!

Here's What You'll Learn:

  • The Risks of Working in a Negative Work Environment and how you can quickly turn around your call center into a positive, high achieving center
  • Learn how to use Positive Leadership to Build Employee Engagement that drives Call Center Performance and Goal Achievement
  • Revealed: How to build your path to Positive Leadership and create an amazing call center by just following the tactics revealed on this webinar

Role of a Supervisor - Call Center Webinar

Learn About The Module

Develop Active Listening Skills

Active Listening is a critical part of Leadership and creating a positive outcome with customers. On this webinar you will learn variety of skills to learn to improve this competency. We are excited to share this amazing information.

Here's What You'll Learn:

  • You will learn the risk of incomplete listening, and the chaos it creates
  • We share the listening styles that work best and how to use them to drive trust and performance in your call center
  • Learn the path to dynamic Listening, the guiding principles to follow, and active and complete listening. All of these will allow you to improve your influence, improve your skills as a leader and improve the customer experience

What’s More Important Call Center Quality or Quantity
Call Center Quality vs. Quantity: A Call Center ConundrumThere’s an ongoing battle in Call Centers...The opposing teams are Quality vs. Quantity;[...]
How’s Your call center agent productivity?
Is Call Center Agent Productivity Important?This is an update to a post in Call Center Best Practices, from an article called,[...]
Employee Engagement Through The Power of Ask
Employee Engagement is Critical To PerformanceSavvy Call Center Professional already know that employee engagement is required to be successful in[...]
Manage By Walking Around (MBWA) Is Powerful
Do you know what Manage By Walking Around really is?This is an amazing leadership tactic...However, before I disclose the amazing value[...]
Call Center Agent and Bad Leadership
How Do You Take a top performing call center agent, that is fully engaged and achieving their goals, and destroy[...]
3 Steps To Reduce Call Center Attrition
Call Center attrition Hurts!It’s costly, and call center attrition has the tendency to hold your call center’s performance stagnant.It just[...]

Powered by WishList Member - Membership Software