Category Archives for "Call Center Metrics"

How’s Your call center agent productivity?

By admin | Call Center Metrics

Is Call Center Agent Productivity Important?This is an update to a post in Call Center Best Practices, from an article called, Call Center Metrics: Bill To Pay or Productive To Pay.Essentially this article is designed to help you identify and understand your call center agent productivity.I originally learned this call center metric while working in the […]

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