Category Archives for "Call Center Quality"

What’s More Important Call Center Quality or Quantity

By admin | Call Center Quality

Call Center Quality vs. Quantity: A Call Center ConundrumThere’s an ongoing battle in Call Centers…The opposing teams are Quality vs. Quantity; two performance factors that don’t seem to get along.​Here’s how the conversation goes:​ Call Center Quality vs. Quantity Representative Super Speedy says, “I’ve taken more calls than anyone on the team today. My average handle […]

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